The AI vendor pricing dataset
Our maintained, source-cited dataset of 40 AI customer-support and voice-agent vendors — 29 source-verified, each with a billing model, entry price, AI usage rate, free tier and confidence flag. Free to download and cite under CC BY 4.0.
Reviewed 2026-Q2. Pricing changes often — confirm with the vendor before relying on a figure.
Sample (verified vendors)
| Vendor | Channel | Entry price | AI rate |
|---|---|---|---|
| Intercom (Fin) | chat | From $29/seat/mo | $0.99 per Fin resolution |
| Zendesk | chat | Suite from $55/agent/mo (Support from $19) | $1.50–$2.00 per automated resolution (hidden behind sales) |
| Tidio (Lyro) | chat | Free; paid from $24.17/mo | Lyro AI from $32.50/mo (50 AI conversations) |
| Gorgias | chat | From $60/mo (300 tickets) + $0.40/extra ticket | $1.00 per automated resolved conversation ($0.90 annual) |
| Help Scout | chat | Free (≤5 users); paid from $25/user/mo | $0.75 per AI Answers resolution |
| Freshdesk (Freddy) | chat | From $19/agent/mo | $49 per 100 AI sessions (~$0.49/session) |
| HubSpot (Breeze) | chat | Service Pro $90/seat/mo (+$1,500 onboarding) | $0.50 per resolved conversation (Breeze; since Apr 2026) |
| Salesforce (Agentforce) | chat | Service Cloud from $175/user/mo; Agentforce add-on +$125/user | $2 per conversation (legacy) → Flex Credits (~$0.10/action) |