Tidio (Lyro) pricing & cost
SMB and small e-commerce teams that want to self-serve and start free.
Entry price
Free; paid from $24.17/mo
AI usage rate
Lyro AI from $32.50/mo (50 AI conversations)
Free tier
Yes — 50 conversations + 50 Lyro AI conversations/mo
Billing model
flat-tier + per-conversation
Our verdict
The easiest free start for a small store — just watch the Lyro + Flows add-ons, which stack quietly.
Strengths
- Genuine free tier with AI included
- Cheap, self-serve entry
- Good for small stores
Watch-outs
- Lyro + Flows billed separately can roughly double cost
- Big jump from $749 Plus to ~$2,999 Premium
Who it's for
SMB and small e-commerce teams that want to self-serve and start free. Typically a fit for solo, small teams.
Sources
Tidio (Lyro) alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.