Zendesk pricing & cost
Mid-market and enterprise omnichannel contact centers already standardized on Zendesk.
Entry price
Suite from $55/agent/mo (Support from $19)
AI usage rate
$1.50–$2.00 per automated resolution (hidden behind sales)
Free tier
Trial; small included resolution baseline per plan
Billing model
per-seat + per-resolution
Our verdict
Powerful but the least transparent of the majors on AI cost — you have to call sales to learn the per-resolution rate, which tells you who it's priced for.
Strengths
- Mature omnichannel platform
- Strong reporting/admin
- Acquired Forethought (Mar 2026)
Watch-outs
- Publishes seat prices but HIDES the AI resolution rate behind sales
- Stacked cost: seats + add-on + per-resolution
- Annual-only displayed pricing
Who it's for
Mid-market and enterprise omnichannel contact centers already standardized on Zendesk. Typically a fit for mid, enterprise teams.
Sources
Zendesk alternatives
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ChatbaseFree; Hobby $40/mo
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Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.