Gorgias pricing & cost
Shopify DTC brands — Gorgias is built around Shopify and its AI Agent is Shopify-only.
Entry price
From $60/mo (300 tickets) + $0.40/extra ticket
AI usage rate
$1.00 per automated resolved conversation ($0.90 annual)
Free tier
Trial
Billing model
flat-tier + per-resolution
Our verdict
The right pick for a Shopify store and the wrong one for anyone not on Shopify — and watch the double-charge on resolved tickets.
Strengths
- Deep Shopify integration
- Built for e-commerce workflows
- Recurring partner program
Watch-outs
- AI Agent is Shopify-ONLY (no BigCommerce/Magento/Woo)
- You can pay twice for one ticket (helpdesk fee + automation fee)
- 72-hour reporting delay
Who it's for
Shopify DTC brands — Gorgias is built around Shopify and its AI Agent is Shopify-only. Typically a fit for small, mid teams.
Sources
Gorgias alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.