{
  "name": "SupportVerdict AI customer-support & voice vendor pricing dataset",
  "reviewed": "2026-Q2",
  "license": "CC BY 4.0 (attribute SupportVerdict, supportverdict.com)",
  "note": "Pricing changes often and some vendors hide pricing; each row carries a confidence flag and sources. Verify with the vendor before relying on a figure.",
  "vendors": [
    {
      "slug": "intercom",
      "name": "Intercom (Fin)",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-resolution"
      ],
      "entryPrice": "From $29/seat/mo",
      "aiRate": "$0.99 per Fin resolution",
      "aiRateAmount": 0.99,
      "aiRateUnit": "resolution",
      "freeTier": "14-day trial (no card)",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.intercom.com/pricing",
        "https://fin.ai/learn/ai-customer-service-agent-pricing-comparison"
      ]
    },
    {
      "slug": "zendesk",
      "name": "Zendesk",
      "channel": "chat",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-resolution"
      ],
      "entryPrice": "Suite from $55/agent/mo (Support from $19)",
      "aiRate": "$1.50–$2.00 per automated resolution (hidden behind sales)",
      "aiRateAmount": 1.5,
      "aiRateUnit": "resolution",
      "freeTier": "Trial; small included resolution baseline per plan",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.zendesk.com/pricing/",
        "https://www.twig.so/blog/zendesk-advanced-ai"
      ]
    },
    {
      "slug": "tidio",
      "name": "Tidio (Lyro)",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "flat-tier",
        "per-conversation"
      ],
      "entryPrice": "Free; paid from $24.17/mo",
      "aiRate": "Lyro AI from $32.50/mo (50 AI conversations)",
      "aiRateAmount": 0.65,
      "aiRateUnit": "conversation",
      "freeTier": "Yes — 50 conversations + 50 Lyro AI conversations/mo",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.tidio.com/pricing/"
      ]
    },
    {
      "slug": "gorgias",
      "name": "Gorgias",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "flat-tier",
        "per-resolution"
      ],
      "entryPrice": "From $60/mo (300 tickets) + $0.40/extra ticket",
      "aiRate": "$1.00 per automated resolved conversation ($0.90 annual)",
      "aiRateAmount": 1,
      "aiRateUnit": "resolution",
      "freeTier": "Trial",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://docs.gorgias.com/en-US/automate-pricing-289528"
      ]
    },
    {
      "slug": "help-scout",
      "name": "Help Scout",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-resolution"
      ],
      "entryPrice": "Free (≤5 users); paid from $25/user/mo",
      "aiRate": "$0.75 per AI Answers resolution",
      "aiRateAmount": 0.75,
      "aiRateUnit": "resolution",
      "freeTier": "Yes — Free up to 5 users + 3 months free AI Answers",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.helpscout.com/pricing/"
      ]
    },
    {
      "slug": "freshdesk",
      "name": "Freshdesk (Freddy)",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-conversation"
      ],
      "entryPrice": "From $19/agent/mo",
      "aiRate": "$49 per 100 AI sessions (~$0.49/session)",
      "aiRateAmount": 0.49,
      "aiRateUnit": "session",
      "freeTier": "Yes — Free 1–2 agents for 6 months; 500 Freddy sessions included on Pro/Ent",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.freshworks.com/freshdesk/pricing/"
      ]
    },
    {
      "slug": "hubspot",
      "name": "HubSpot (Breeze)",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-resolution"
      ],
      "entryPrice": "Service Pro $90/seat/mo (+$1,500 onboarding)",
      "aiRate": "$0.50 per resolved conversation (Breeze; since Apr 2026)",
      "aiRateAmount": 0.5,
      "aiRateUnit": "resolution",
      "freeTier": "Free CRM tools; paid Service Hub needed for Breeze agent",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://almcorp.com/blog/hubspot-breeze-ai-pricing-outcome-based/",
        "https://www.eesel.ai/blog/how-much-does-hubspot-ai-really-cost"
      ]
    },
    {
      "slug": "salesforce-agentforce",
      "name": "Salesforce (Agentforce)",
      "channel": "chat",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-conversation"
      ],
      "entryPrice": "Service Cloud from $175/user/mo; Agentforce add-on +$125/user",
      "aiRate": "$2 per conversation (legacy) → Flex Credits (~$0.10/action)",
      "aiRateAmount": 2,
      "aiRateUnit": "conversation",
      "freeTier": "No (developer edition only)",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.eesel.ai/blog/salesforce-service-cloud-ai-add-on-pricing"
      ]
    },
    {
      "slug": "kustomer",
      "name": "Kustomer",
      "channel": "chat",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "per-seat",
        "per-conversation"
      ],
      "entryPrice": "Enterprise $89/seat/mo (annual, 8-seat min)",
      "aiRate": "Bots from $0.60/conversation; Copilot $40/user",
      "aiRateAmount": 0.6,
      "aiRateUnit": "conversation",
      "freeTier": "No",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.eesel.ai/blog/kustomer-ai-pricing"
      ]
    },
    {
      "slug": "crisp",
      "name": "Crisp",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "flat-tier",
        "per-message"
      ],
      "entryPrice": "Free (2 seats); Mini $45/mo (4 seats)",
      "aiRate": "Included AI credits per tier (Mini $5 ≈ 90 automated convos)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — permanent Free plan, 2 seats",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://crisp.chat/en/pricing/"
      ]
    },
    {
      "slug": "chatbase",
      "name": "Chatbase",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI chatbot builder",
      "billing": [
        "flat-tier",
        "per-message"
      ],
      "entryPrice": "Free; Hobby $40/mo",
      "aiRate": "Per message credit (1–5 credits by model; extra $12/1,000)",
      "aiRateAmount": 0.012,
      "aiRateUnit": "message",
      "freeTier": "Yes — 50 message credits/mo",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.featurebase.app/blog/chatbase-pricing"
      ]
    },
    {
      "slug": "chatfuel",
      "name": "Chatfuel",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI chatbot builder",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "$69/mo single plan",
      "aiRate": "Included (fair-use) + Meta per-conversation passthrough on WhatsApp",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "7-day trial",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://setsmart.io/blog/chatfuel-pricing"
      ]
    },
    {
      "slug": "manychat",
      "name": "ManyChat",
      "channel": "chat",
      "segment": "self-serve",
      "category": "Chat marketing automation",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "Free; Essential ~$15/mo",
      "aiRate": "ManyChat AI add-on +$29/mo (not included in any plan)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — Free plan (limited contacts)",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://help.manychat.com/hc/en-us/articles/20518248843164"
      ]
    },
    {
      "slug": "kommunicate",
      "name": "Kommunicate",
      "channel": "chat",
      "segment": "self-serve",
      "category": "AI customer service",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "Starter $40/mo (250 convos); Pro $200/mo (2,000 convos)",
      "aiRate": "Flat by conversation volume (no per-resolution)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "30-day trial (no card)",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.kommunicate.io/pricing/"
      ]
    },
    {
      "slug": "botpress",
      "name": "Botpress",
      "channel": "chat",
      "segment": "infra",
      "category": "AI agent builder",
      "billing": [
        "flat-tier",
        "per-message"
      ],
      "entryPrice": "Pay-as-you-go free start ($5 AI credit); Team $495/mo",
      "aiRate": "Base plan + 'AI Spend' (model/token usage on top)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — PAYG free start, 500 messages + $5 AI credit",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://botpress.com/blog/pricing-update-may-2026"
      ]
    },
    {
      "slug": "ada",
      "name": "Ada",
      "channel": "chat",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "contact-sales",
        "per-conversation"
      ],
      "entryPrice": "Contact sales (no public pricing)",
      "aiRate": "Per conversation (billed even when AI fails); estimates only",
      "aiRateAmount": null,
      "aiRateUnit": "conversation",
      "freeTier": "No",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.vendr.com/marketplace/ada"
      ]
    },
    {
      "slug": "forethought",
      "name": "Forethought",
      "channel": "chat",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "contact-sales"
      ],
      "entryPrice": "Contact sales (now a Zendesk company)",
      "aiRate": "Not published",
      "aiRateAmount": null,
      "aiRateUnit": "conversation",
      "freeTier": "No",
      "status": "acquired",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.vendr.com/marketplace/forethought-technologies"
      ]
    },
    {
      "slug": "sierra",
      "name": "Sierra",
      "channel": "both",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "contact-sales",
        "per-resolution"
      ],
      "entryPrice": "Contact sales (~$150k/yr+ estimate)",
      "aiRate": "Outcome-based, rate undisclosed",
      "aiRateAmount": null,
      "aiRateUnit": "resolution",
      "freeTier": "No",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.eesel.ai/blog/sierra-ai-pricing"
      ]
    },
    {
      "slug": "decagon",
      "name": "Decagon",
      "channel": "both",
      "segment": "enterprise",
      "category": "AI customer service",
      "billing": [
        "contact-sales"
      ],
      "entryPrice": "Contact sales (~$50k floor + usage estimate)",
      "aiRate": "Usage-based (per conversation/resolution), undisclosed",
      "aiRateAmount": null,
      "aiRateUnit": "conversation",
      "freeTier": "No",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.eesel.ai/blog/decagon-pricing"
      ]
    },
    {
      "slug": "drift",
      "name": "Drift",
      "channel": "chat",
      "segment": "enterprise",
      "category": "Conversational marketing",
      "billing": [
        "contact-sales"
      ],
      "entryPrice": "Contact sales — product being sunset",
      "aiRate": "n/a",
      "aiRateAmount": null,
      "aiRateUnit": "conversation",
      "freeTier": "No",
      "status": "sunset",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.eesel.ai/blog/drift-ai"
      ]
    },
    {
      "slug": "vapi",
      "name": "Vapi",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "Free start (60+ min/mo); usage-based",
      "aiRate": "$0.05/min platform fee only (STT/LLM/TTS/telephony extra)",
      "aiRateAmount": 0.05,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 60+ free minutes/mo, 10 concurrent calls",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://vapi.ai/pricing"
      ]
    },
    {
      "slug": "retell-ai",
      "name": "Retell AI",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "$0 PAYG ($10 free credits)",
      "aiRate": "$0.07/min platform; $0.07–$0.31/min all-in",
      "aiRateAmount": 0.07,
      "aiRateUnit": "minute",
      "freeTier": "Yes — $10 credits, 20 concurrent calls",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.retellai.com/pricing"
      ]
    },
    {
      "slug": "bland-ai",
      "name": "Bland AI",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "Free ($0.14/min); Build $299/mo ($0.12/min); Scale $499/mo ($0.11/min)",
      "aiRate": "$0.11–$0.14/min ALL-INCLUSIVE (no passthroughs)",
      "aiRateAmount": 0.13,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 2 credits + free inbound number",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.bland.ai/pricing"
      ]
    },
    {
      "slug": "synthflow",
      "name": "Synthflow",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra (no-code)",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "Free start, usage-based",
      "aiRate": "$0.09/min voice engine; $0.15–$0.24/min all-in",
      "aiRateAmount": 0.09,
      "aiRateUnit": "minute",
      "freeTier": "Yes — free to start, 5 concurrent calls",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://synthflow.ai/pricing"
      ]
    },
    {
      "slug": "elevenlabs",
      "name": "ElevenLabs (Agents)",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute",
        "flat-tier"
      ],
      "entryPrice": "Free (15 agent min/mo); Creator $22/mo",
      "aiRate": "~$0.08/min overage (+LLM passthrough)",
      "aiRateAmount": 0.08,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 15 agent minutes/mo",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://quiq.com/blog/elevenlabs-pricing/"
      ]
    },
    {
      "slug": "cartesia",
      "name": "Cartesia (Line)",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "Free; Pro $5/mo; Startup $49/mo",
      "aiRate": "$0.06/min (Line) + $0.014/min telephony",
      "aiRateAmount": 0.06,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 20k credits/mo",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://cartesia.ai/pricing"
      ]
    },
    {
      "slug": "deepgram",
      "name": "Deepgram (Voice Agent API)",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "per-minute"
      ],
      "entryPrice": "$0 PAYG ($200 free credit)",
      "aiRate": "$0.075/min (std); $0.065 BYO-TTS; $0.163 advanced",
      "aiRateAmount": 0.075,
      "aiRateUnit": "minute",
      "freeTier": "Yes — $200 credit (most generous), no card",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://deepgram.com/pricing"
      ]
    },
    {
      "slug": "voiceflow",
      "name": "Voiceflow",
      "channel": "both",
      "segment": "infra",
      "category": "Agent design platform",
      "billing": [
        "flat-tier",
        "per-seat"
      ],
      "entryPrice": "Free Starter; Pro $60/mo; Business $150/mo per editor",
      "aiRate": "Credit-based (voice calls burn more credits than chat)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — Starter, 100 credits/mo",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://quiq.com/blog/voiceflow-pricing/"
      ]
    },
    {
      "slug": "air-ai",
      "name": "Air AI",
      "channel": "voice",
      "segment": "enterprise",
      "category": "Voice agent infra",
      "billing": [
        "per-minute",
        "contact-sales"
      ],
      "entryPrice": "$25,000–$100,000 upfront license + per-minute",
      "aiRate": "$0.11/min outbound, $0.32/min inbound (estimates)",
      "aiRateAmount": 0.11,
      "aiRateUnit": "minute",
      "freeTier": "No",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.lindy.ai/blog/airai-pricing"
      ]
    },
    {
      "slug": "polyai",
      "name": "PolyAI",
      "channel": "voice",
      "segment": "enterprise",
      "category": "Voice agent (enterprise)",
      "billing": [
        "contact-sales"
      ],
      "entryPrice": "Contact sales (~$150k/yr estimate)",
      "aiRate": "Not published",
      "aiRateAmount": null,
      "aiRateUnit": "minute",
      "freeTier": "No",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.nurix.ai/blogs/polyai-pricing-features-guide"
      ]
    },
    {
      "slug": "goodcall",
      "name": "Goodcall",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI receptionist",
      "billing": [
        "flat-tier",
        "per-call"
      ],
      "entryPrice": "Starter $79/mo; Growth $129/mo; Scale $249/mo",
      "aiRate": "Flat per month, unlimited minutes (billed per unique caller)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Trial",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.goodcall.com/ai-phone-agent-affiliate-program"
      ]
    },
    {
      "slug": "smith-ai",
      "name": "Smith.ai",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI receptionist (+ human)",
      "billing": [
        "per-call",
        "flat-tier"
      ],
      "entryPrice": "AI Receptionist from $95/mo; human from $292.50/mo",
      "aiRate": "Per-call (set call quota per plan)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "No (trial/limited)",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://smith.ai/partners/referral-affiliate-program"
      ]
    },
    {
      "slug": "ruby",
      "name": "Ruby",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "Virtual receptionist (human)",
      "billing": [
        "flat-tier",
        "per-minute"
      ],
      "entryPrice": "Call Ruby from $245/mo (50 min)",
      "aiRate": "Human receptionists, billed by the minute within plan",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "No",
      "status": "active",
      "verified": true,
      "confidence": "high",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/pricing/"
      ]
    },
    {
      "slug": "thoughtly",
      "name": "Thoughtly",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI voice agent (no-code)",
      "billing": [
        "per-minute",
        "flat-tier"
      ],
      "entryPrice": "Free (10 min/mo); Starter $30/mo (300 min)",
      "aiRate": "~$0.09/min",
      "aiRateAmount": 0.09,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 10 minutes/mo, unlimited seats",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.dimmo.ai/products/thoughtly"
      ]
    },
    {
      "slug": "lindy",
      "name": "Lindy (voice)",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI automation + voice",
      "billing": [
        "per-minute",
        "flat-tier"
      ],
      "entryPrice": "Free (400 credits/mo); Pro $49.99/mo",
      "aiRate": "$0.19/min voice + $10/month per phone number",
      "aiRateAmount": 0.19,
      "aiRateUnit": "minute",
      "freeTier": "Yes — 400 credits/mo",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.miniloop.ai/blog/lindy-ai-pricing-2026"
      ]
    },
    {
      "slug": "dialpad",
      "name": "Dialpad (AI Agents)",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "Business phone + AI",
      "billing": [
        "per-seat",
        "contact-sales"
      ],
      "entryPrice": "Phone from $15/user/mo; AI Agents = contact sales",
      "aiRate": "Autonomous AI Agents priced via sales (no published rate)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Trial",
      "status": "active",
      "verified": true,
      "confidence": "medium",
      "data_verified_date": "2026-Q2",
      "sources": [
        "https://www.dialpad.com/pricing/"
      ]
    },
    {
      "slug": "phonely",
      "name": "Phonely",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI receptionist",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "Starter ~$50/mo (figures conflict)",
      "aiRate": "Per-month with included minutes (per-minute not published)",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — 100 minutes",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.getnextphone.com/blog/ai-receptionist-pricing-guide"
      ]
    },
    {
      "slug": "curious-thing",
      "name": "Curious Thing",
      "channel": "voice",
      "segment": "done-for-you",
      "category": "AI voice agent",
      "billing": [
        "per-call"
      ],
      "entryPrice": "From ~$3/call (usage-based)",
      "aiRate": "Per call (~$3); monthly available",
      "aiRateAmount": 3,
      "aiRateUnit": "call",
      "freeTier": "Unknown / trial",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.capterra.com/p/187676/Curious-Thing/"
      ]
    },
    {
      "slug": "playht",
      "name": "PlayAI (Play.ht)",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra (TTS-first)",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "Creator ~$31.20/mo (annual)",
      "aiRate": "Voice-agent per-minute not publicly published",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Limited trial",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://www.g2.com/products/play-ht/pricing"
      ]
    },
    {
      "slug": "sindarin",
      "name": "Sindarin",
      "channel": "voice",
      "segment": "infra",
      "category": "Voice agent infra",
      "billing": [
        "flat-tier"
      ],
      "entryPrice": "Free start; paid tiers undisclosed",
      "aiRate": "Not published",
      "aiRateAmount": null,
      "aiRateUnit": "month",
      "freeTier": "Yes — freemium (limited)",
      "status": "active",
      "verified": false,
      "confidence": "low",
      "data_verified_date": null,
      "sources": [
        "https://aichief.com/ai-data-management/sindarin/"
      ]
    }
  ]
}