Intercom (Fin) pricing & cost
SaaS and digital-first teams; the de-facto benchmark for per-resolution AI.
Entry price
From $29/seat/mo
AI usage rate
$0.99 per Fin resolution
Free tier
14-day trial (no card)
Billing model
per-seat + per-resolution
Pricing deep dive
Intercom (Fin) plan and AI pricing
Intercom pricing combines paid Full seats on Essential, Advanced, or Expert with Fin outcomes at $0.99 each. If you already have another helpdesk, the standalone Fin AI Agent option can run without Intercom seats, though Intercom says a minimum monthly commitment applies.
Snapshot 2026-07 · Intercom pricing page
| Plan | Seat price | Fin pricing | Best for | Source |
|---|---|---|---|---|
Essential
| $29 per seat/mo | $0.99 per Fin outcome | Individuals, startups, and small support teams. | Pricing page |
Advanced
| $85 per seat/mo | $0.99 per Fin outcome | Growing teams that need automation and multiple inboxes. | Pricing page |
Expert
| $132 per seat/mo | $0.99 per Fin outcome | Large support teams needing security, SLAs, and multibrand support. | Pricing page |
Fin AI Agent
| No Intercom seats required | $0.99 per Fin outcome | Teams that want Fin on an existing helpdesk. | Pricing page |
Example Intercom bills
5 seats on Advanced + 200 Fin outcomes
$623/mo
5 x $85 + 200 x $0.99
This is pure seat plus outcome math before optional add-ons, messaging usage, taxes, or discounts.
10 Expert seats + 500 Fin outcomes + Copilot
$2,105/mo
10 x $132 + 500 x $0.99 + 10 x $29
Uses the annual Copilot add-on price shown by Intercom. Monthly Copilot billing is listed higher.
Fin on another helpdesk + 200 outcomes
$198/mo
200 x $0.99
No Intercom seats are required on the standalone Fin option, but Intercom says a minimum monthly commitment applies.
Want to model seats, AI outcomes, and competing vendors side by side? Use the support stack TCO report.
Free plan truth
Intercom currently advertises a 14-day free trial with no credit card required. It does not present a permanent free plan on the pricing page.
Fin and bot pricing
Fin is priced at $0.99 per outcome. Intercom says an outcome can be a confirmed resolution, no further help after Fin responds, or a completed workflow/procedure including handoffs; it also says you are charged once per conversation.
Survey pricing
Surveys live under Proactive Support Plus, listed at $99/month with 500 messages included. Additional outbound messages are usage charged.
Copilot pricing
Copilot is the inbox AI assistant add-on: $29 per agent/month billed annually, or $35 per agent/month billed monthly. Each agent also gets 10 Copilot and 10 AI auto-translation conversations free each month.
Intercom (Fin) pricing FAQ
How much does Intercom cost?
Intercom lists Essential at $29/seat/mo, Advanced at $85/seat/mo, and Expert at $132/seat/mo, with Fin outcomes charged separately at $0.99 each.
Does Intercom have a free plan?
Intercom advertises a 14-day free trial with no credit card required, not a permanent free plan on the pricing page.
How does Intercom Fin pricing work?
Fin is priced at $0.99 per outcome. Intercom says an outcome can be a confirmed resolution, no further help after Fin responds, or a completed workflow/procedure including handoffs.
What is Intercom bot pricing?
The public bot/AI price is Fin at $0.99 per outcome, layered on top of Intercom seats unless you use standalone Fin with another helpdesk.
What is Intercom survey pricing?
Surveys are part of Proactive Support Plus, which Intercom lists at $99/month with 500 messages included.
How much does Intercom Copilot cost?
Intercom lists Copilot at $29 per agent/month billed annually, or $35 per agent/month billed monthly, for unlimited usage.
Can I use Fin with another helpdesk?
Yes. Intercom lists a standalone Fin AI Agent option for current helpdesks with $0.99 per outcome, no seat costs, and a minimum monthly commitment.
Our verdict
The category benchmark — excellent product, but model your monthly resolution volume before you commit, because success raises the bill.
Strengths
- Best-in-class agent + Copilot
- Pay only for resolved outcomes
- Huge integration ecosystem
Watch-outs
- $0.99/resolution compounds fast at volume
- Seats stack on top of usage
- 'From $0.99' can run higher in some configs
Who it's for
SaaS and digital-first teams; the de-facto benchmark for per-resolution AI. Typically a fit for small, mid, enterprise teams.
Sources
Intercom (Fin) alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.