Intercom (Fin) pricing & cost
SaaS and digital-first teams; the de-facto benchmark for per-resolution AI.
Entry price
From $29/seat/mo
AI usage rate
$0.99 per Fin resolution
Free tier
14-day trial (no card)
Billing model
per-seat + per-resolution
Our verdict
The category benchmark — excellent product, but model your monthly resolution volume before you commit, because success raises the bill.
Strengths
- Best-in-class agent + Copilot
- Pay only for resolved outcomes
- Huge integration ecosystem
Watch-outs
- $0.99/resolution compounds fast at volume
- Seats stack on top of usage
- 'From $0.99' can run higher in some configs
Who it's for
SaaS and digital-first teams; the de-facto benchmark for per-resolution AI. Typically a fit for small, mid, enterprise teams.
Sources
Intercom (Fin) alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.