Support Software Quote Comparison
A price per seat or outcome is only part of the offer. Put your quoted fees and channel requirements side by side, see what changes in a busy month, and keep the missing terms visible.
Bring the quotes. See the whole bill.
Start with two offers. Check the scope, enter the actual billing units, and compare a normal month with a busy one.
Know which product is on the quote
Product and billing definitions checked September 13, 2026. Your own dated quote supplies the prices.
Fin support outcomes, sales qualifications and Voice are different meters. A support outcome price does not cover every conversation or Fin Voice.
Human conversations, Lyro conversations and Flows visitors have separate allowances. A one-off allowance is not a recurring monthly quota; a package average is not an overage tariff.
Price paid accounts and the actual billing cycle. AI assistance, separate HelpDesk email and autonomous Text AI must not be treated as one included LiveChat product.
How it works
- 1Set the channels, AI mode, currency and paid seats your team needs.
- 2Enter two dated quotes, including base fees, paid seats, required add-ons and the actual usage meter.
- 3Compare a current month with a peak month; resolve missing fees and coverage before relying on a complete estimate.
- 4Download a comparison PDF or JSON, copy the summary, or choose a date for a personal calendar reminder.
Why this matters
A conversation, support outcome, message and minute are different billing units. A plan also needs to cover every required channel. This worksheet uses your quoted terms to calculate only what is known, with one-time fees separate and a clear question list when an offer is incomplete.
Frequently asked questions
Does this use current vendor prices?
You enter the prices from your own dated quotes. The arithmetic example uses invented values and is clearly labeled. Linked vendor sources explain product and billing definitions, not a guaranteed price for your account.
Why does a quote show an incomplete subtotal?
A base fee, allowance, overage rate, required add-on or coverage confirmation may be missing. The known parts remain visible, but they are not presented as a complete budget. Voice and unmodeled product combinations need separate complete quotes.
Are annual commitments and peak months handled differently?
Annual fixed and seat prices are divided by 12 to show monthly equivalents, while one-time fees remain separate. Current and peak usage are separate scenarios. The worksheet does not assume how many peak months you will have or forecast renewal prices.