Freshdesk (Freddy) pricing & cost
Cost-conscious SMB→mid teams that want a broad help desk inside the Freshworks suite.
Entry price
From $19/agent/mo
AI usage rate
$49 per 100 AI sessions (~$0.49/session)
Free tier
Yes — Free 1–2 agents for 6 months; 500 Freddy sessions included on Pro/Ent
Billing model
per-seat + per-conversation
Our verdict
The budget pick on seats, but re-check session pricing — Freshworks quietly 5×'d it, and that's the number that scales.
Strengths
- Cheapest seat entry of the majors ($19)
- Generous free tier
- Recurring affiliate via PartnerStack
Watch-outs
- Session price jumped to ~$0.49 from ~$0.10 (Q4 2025)
- Sessions don't roll over
- Copilot per-agent cost not on public page
Who it's for
Cost-conscious SMB→mid teams that want a broad help desk inside the Freshworks suite. Typically a fit for small, mid teams.
Sources
Freshdesk (Freddy) alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.