LiveChat pricing & cost
SMB and SaaS teams that want human-led live chat at a predictable per-seat price, with AI as an optional assist.
Entry price
Starter $19/agent/mo (annual)
AI usage rate
Live-chat core is per-seat; AI assist (One) is an add-on, not a per-resolution meter
Free tier
14-day trial (no card)
Billing model
per-seat
Our verdict
LiveChat is the dedicated, mature live-chat platform for teams that want human agents up front at a predictable per-seat price — not a per-resolution AI meter. Best when human-led chat with optional AI assist is the goal; look elsewhere (Intercom Fin, Help Scout) for a fully autonomous per-outcome agent or a free-forever tier.
Strengths
- Mature, dedicated live-chat platform
- Predictable per-seat pricing — no per-resolution surprise
- 14-day trial, no card
Watch-outs
- AI answers are an add-on, not the core product
- Per-seat cost stacks as the team grows
- Not an autonomous per-outcome agent
Who it's for
SMB and SaaS teams that want human-led live chat at a predictable per-seat price, with AI as an optional assist. Typically a fit for solo, small, mid teams.
Sources
LiveChat alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.