Gorgias alternatives (2026): for non-Shopify and beyond
Gorgias is excellent for Shopify DTC, but its AI Agent is Shopify-only — a hard stop if you're on BigCommerce, Magento, or WooCommerce — and its billing can charge both a ticket fee and an automation fee on one resolved ticket. These platform-agnostic alternatives are worth comparing if Gorgias doesn't fit.
Updated June 2026 · independent comparison
Free; paid from $24.17/mo
Cross-platform with a free tier and Lyro AI — the easiest switch for a small store not on Shopify.
Full cost profileFree (≤5 users); paid from $25/user/mo
Platform-agnostic, $0.75/resolution, free to 5 users — a clean help desk without Gorgias's Shopify lock-in or double-charge.
Full cost profileFrom $29/seat/mo
The benchmark for richer, scaling stores on any platform — best-in-class agent at $0.99/resolution.
Full cost profileStarter $40/mo (250 convos); Pro $200/mo (2,000 convos)
Flat, predictable conversation-based pricing on any channel if you want to avoid per-resolution billing entirely.
Full cost profileComparing against Gorgias.
Frequently asked questions
What is the best Gorgias alternative if I'm not on Shopify?
Tidio (free tier, cross-platform) and Help Scout ($0.75/resolution) are the strongest platform-agnostic picks, since Gorgias's AI Agent only works on Shopify. Intercom suits richer stores, and Kommunicate offers flat pricing.
Does Gorgias only work with Shopify?
Its help desk supports some other platforms, but its AI Agent is Shopify-only — not supported on BigCommerce, Magento, or WooCommerce. That's the main reason non-Shopify merchants look for alternatives.
Why does Gorgias cost more than expected?
Because you can be billed twice on one ticket: a helpdesk ticket fee AND an automation fee when the AI fully resolves it (~$1.00/resolved conversation). At volume, that double-charge is a common reason teams compare alternatives.