Salesforce (Agentforce) pricing & cost
Large enterprises already standardized on Salesforce Service Cloud.
Entry price
Service Cloud from $175/user/mo; Agentforce add-on +$125/user
AI usage rate
$2 per conversation (legacy) → Flex Credits (~$0.10/action)
Free tier
No (developer edition only)
Billing model
per-seat + per-conversation
Our verdict
Only makes sense if you're already all-in on Salesforce; the pricing is enterprise-grade in both capability and opacity.
Strengths
- Deep CRM/Data Cloud integration
- Enterprise governance
- Agentforce 1 bundles unmetered AI at $550/user
Watch-outs
- Pricing page blocks bots (403) — opacity by design
- Per-conversation → Flex Credits transition is confusing
- Heavy per-user + Data Cloud stacking
Who it's for
Large enterprises already standardized on Salesforce Service Cloud. Typically a fit for enterprise teams.
Sources
Salesforce (Agentforce) alternatives
Pay-as-you-go free start ($5 AI credit); Team $495/mo
Powerful for builders, but treat the plan price as a floor — your real bill depends on AI Spend (tokens × model).
ChatbaseFree; Hobby $40/mo
Great for a quick, embeddable site bot — just remember model choice is the real cost lever, not the headline plan price.
Chatfuel$69/mo single plan
A tidy flat price for Meta-channel commerce — just budget the separate WhatsApp conversation fees Meta charges on top.
CrispFree (2 seats); Mini $45/mo (4 seats)
The cheapest flat entry for a small team — predictable until heavy automation burns through the included AI credits.