Smith.ai pricing & cost
Law firms, medical and professional services wanting a human + AI receptionist blend.
Entry price
AI Receptionist from $95/mo; human from $292.50/mo
AI usage rate
Per-call (set call quota per plan)
Free tier
No (trial/limited)
Billing model
per-call + flat-tier
Our verdict
The trusted pick for law firms and pro services — the AI tier is affordable, but watch how multi-minute calls can count as several.
Strengths
- AI + human hybrid
- Strong legal vertical
- Top CPA: $150–$225/client + recurring
Watch-outs
- Complex calls >5 min may count as multiple calls
- Overages $8.50–$10.50/extra call
- Two products (AI $95 vs human $300+) easy to conflate
Who it's for
Law firms, medical and professional services wanting a human + AI receptionist blend. Typically a fit for solo, small, mid teams.
Sources
Smith.ai alternatives
Free ($0.14/min); Build $299/mo ($0.12/min); Scale $499/mo ($0.11/min)
The 'no surprises' option — its headline rate is roughly the real rate, which is rare; you pay a monthly fee for that predictability.
Cartesia (Line)Free; Pro $5/mo; Startup $49/mo
A strong low-latency voice layer for builders — but the $0.06/min Line figure is before LLM and STT, so model the full stack.
Deepgram (Voice Agent API)$0 PAYG ($200 free credit)
The cost-sensitive, high-volume builder's pick — best free credit in the category, but mind the websocket-time billing.
Dialpad (AI Agents)Phone from $15/user/mo; AI Agents = contact sales
Buy it for the phone system with AI baked in — the autonomous voice-agent product, though, is a contact-sales black box.