Dialpad (AI Agents) pricing & cost
SMB→mid-market wanting a full business phone system with AI transcription/summaries baked in.
Entry price
Phone from $15/user/mo; AI Agents = contact sales
AI usage rate
Autonomous AI Agents priced via sales (no published rate)
Free tier
Trial
Billing model
per-seat + contact-sales
Our verdict
Buy it for the phone system with AI baked in — the autonomous voice-agent product, though, is a contact-sales black box.
Strengths
- Full UCaaS phone system + AI
- Transcription/summaries/sentiment included
- Referral program ($100–$5,000)
Watch-outs
- Core product is per-seat, not a pure voice-agent buy
- Autonomous AI Agents gated behind sales
- Enterprise 100-seat minimum
Who it's for
SMB→mid-market wanting a full business phone system with AI transcription/summaries baked in. Typically a fit for small, mid teams.
Sources
Dialpad (AI Agents) alternatives
Free ($0.14/min); Build $299/mo ($0.12/min); Scale $499/mo ($0.11/min)
The 'no surprises' option — its headline rate is roughly the real rate, which is rare; you pay a monthly fee for that predictability.
Cartesia (Line)Free; Pro $5/mo; Startup $49/mo
A strong low-latency voice layer for builders — but the $0.06/min Line figure is before LLM and STT, so model the full stack.
Deepgram (Voice Agent API)$0 PAYG ($200 free credit)
The cost-sensitive, high-volume builder's pick — best free credit in the category, but mind the websocket-time billing.
ElevenLabs (Agents)Free (15 agent min/mo); Creator $22/mo
Pick it when voice quality is the priority — just remember the bundled minutes don't include the LLM passthrough, and dead air bills.