PolyAI pricing & cost
Large enterprises — banking, telecom, travel, retail — with high call volume and IT teams.
Entry price
Contact sales (~$150k/yr estimate)
AI usage rate
Not published
Free tier
No
Billing model
contact-sales
Estimated — not yet source-verified.Estimated — not yet source-verified. This figure is a price we have not yet confirmed against the vendor's own source, so this page is not indexed. Treat it as a rough guide only and confirm with the vendor.
Our verdict
A serious enterprise contact-center voice platform — but everything about its pricing says 'large company with a procurement team.'
Strengths
- Enterprise-grade contact-center voice
- Proven at very high volume
Watch-outs
- No self-serve, no public pricing
- Cost defined entirely in sales scoping
- Not for SMB
Who it's for
Large enterprises — banking, telecom, travel, retail — with high call volume and IT teams. Typically a fit for enterprise teams.
Sources
PolyAI alternatives
Free ($0.14/min); Build $299/mo ($0.12/min); Scale $499/mo ($0.11/min)
The 'no surprises' option — its headline rate is roughly the real rate, which is rare; you pay a monthly fee for that predictability.
Cartesia (Line)Free; Pro $5/mo; Startup $49/mo
A strong low-latency voice layer for builders — but the $0.06/min Line figure is before LLM and STT, so model the full stack.
Deepgram (Voice Agent API)$0 PAYG ($200 free credit)
The cost-sensitive, high-volume builder's pick — best free credit in the category, but mind the websocket-time billing.
Dialpad (AI Agents)Phone from $15/user/mo; AI Agents = contact sales
Buy it for the phone system with AI baked in — the autonomous voice-agent product, though, is a contact-sales black box.