{
  "name": "SupportVerdict AI support pricing history",
  "description": "Append-only pricing and packaging history for AI customer-support and voice-agent vendors, with official-source change rows and current vendor baseline rows.",
  "reviewedAt": "2026-07-01",
  "license": "CC BY 4.0 (attribute SupportVerdict, supportverdict.com)",
  "canonical": "https://supportverdict.com/data/pricing-history",
  "json": "https://supportverdict.com/data/pricing-history.json",
  "csv": "https://supportverdict.com/data/pricing-history.csv",
  "rows": [
    {
      "vendor": "zendesk",
      "vendorName": "Zendesk",
      "eventSlug": "zendesk-essential-legacy-resolution-allowance-2026-05",
      "billingUnit": "automated resolution",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-05-11",
      "capturedAt": "2026-07-01",
      "sourceUrl": "https://support.zendesk.com/hc/en-us/articles/8922391373978-Monitoring-automated-resolution-usage",
      "sourceLabel": "Zendesk automated-resolution monitoring",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Essential legacy and allowance docs"
    },
    {
      "vendor": "hubspot",
      "vendorName": "HubSpot (Breeze)",
      "eventSlug": "hubspot-customer-agent-outcome-pricing-2026-04",
      "billingUnit": "resolution",
      "unitPrice": 0.5,
      "currency": "USD",
      "effectiveDate": "2026-04-14",
      "capturedAt": "2026-07-01",
      "sourceUrl": "https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete",
      "sourceLabel": "HubSpot announcement",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "Customer Agent outcome pricing"
    },
    {
      "vendor": "zendesk",
      "vendorName": "Zendesk",
      "eventSlug": "zendesk-forethought-acquisition-2026-03",
      "billingUnit": "m-and-a",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-03-26",
      "capturedAt": "2026-07-01",
      "sourceUrl": "https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/",
      "sourceLabel": "Zendesk acquisition announcement",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Forethought acquisition completed"
    },
    {
      "vendor": "drift",
      "vendorName": "Drift",
      "eventSlug": "drift-sunset-1mind-2026-03",
      "billingUnit": "sunset",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-03-06",
      "capturedAt": "2026-07-01",
      "sourceUrl": "https://www.salesloft.com/company/newsroom/1-mind-partnership",
      "sourceLabel": "Salesloft 1mind partnership announcement",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Drift gradual sunset"
    },
    {
      "vendor": "manychat",
      "vendorName": "ManyChat",
      "eventSlug": "manychat-new-pricing-model-2026-03",
      "billingUnit": "active contact",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-03-02",
      "capturedAt": "2026-07-01",
      "sourceUrl": "https://help.manychat.com/hc/en-us/articles/14281408754716-Understanding-Manychat-Pro-pricing-table-and-invoice-structure",
      "sourceLabel": "ManyChat Pro pricing table docs",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "New Pro pricing model"
    },
    {
      "vendor": "ada",
      "vendorName": "Ada",
      "eventSlug": "baseline-2026-06-ada",
      "billingUnit": "conversation",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.vendr.com/marketplace/ada",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Per conversation (billed even when AI fails); estimates only"
    },
    {
      "vendor": "air-ai",
      "vendorName": "Air AI",
      "eventSlug": "baseline-2026-06-air-ai",
      "billingUnit": "minute",
      "unitPrice": 0.11,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.lindy.ai/blog/airai-pricing",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "$0.11/min outbound, $0.32/min inbound (estimates)"
    },
    {
      "vendor": "bland-ai",
      "vendorName": "Bland AI",
      "eventSlug": "baseline-2026-06-bland-ai",
      "billingUnit": "minute",
      "unitPrice": 0.13,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.bland.ai/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.11–$0.14/min ALL-INCLUSIVE (no passthroughs)"
    },
    {
      "vendor": "botpress",
      "vendorName": "Botpress",
      "eventSlug": "baseline-2026-06-botpress",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://botpress.com/blog/pricing-update-may-2026",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": true,
      "note": "Base plan + 'AI Spend' (model/token usage on top)"
    },
    {
      "vendor": "cartesia",
      "vendorName": "Cartesia (Line)",
      "eventSlug": "baseline-2026-06-cartesia",
      "billingUnit": "minute",
      "unitPrice": 0.06,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://cartesia.ai/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.06/min (Line) + $0.014/min telephony"
    },
    {
      "vendor": "chatbase",
      "vendorName": "Chatbase",
      "eventSlug": "baseline-2026-06-chatbase",
      "billingUnit": "message",
      "unitPrice": 0.012,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.featurebase.app/blog/chatbase-pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "Per message credit (1–5 credits by model; extra $12/1,000)"
    },
    {
      "vendor": "chatfuel",
      "vendorName": "Chatfuel",
      "eventSlug": "baseline-2026-06-chatfuel",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://setsmart.io/blog/chatfuel-pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": true,
      "note": "Included (fair-use) + Meta per-conversation passthrough on WhatsApp"
    },
    {
      "vendor": "crisp",
      "vendorName": "Crisp",
      "eventSlug": "baseline-2026-06-crisp",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://crisp.chat/en/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Included AI credits per tier (Mini $5 ≈ 90 automated convos)"
    },
    {
      "vendor": "curious-thing",
      "vendorName": "Curious Thing",
      "eventSlug": "baseline-2026-06-curious-thing",
      "billingUnit": "call",
      "unitPrice": 3,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.capterra.com/p/187676/Curious-Thing/",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": false,
      "note": "Per call (~$3); monthly available"
    },
    {
      "vendor": "decagon",
      "vendorName": "Decagon",
      "eventSlug": "baseline-2026-06-decagon",
      "billingUnit": "conversation",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.eesel.ai/blog/decagon-pricing",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Usage-based (per conversation/resolution), undisclosed"
    },
    {
      "vendor": "deepgram",
      "vendorName": "Deepgram (Voice Agent API)",
      "eventSlug": "baseline-2026-06-deepgram",
      "billingUnit": "minute",
      "unitPrice": 0.075,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://deepgram.com/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.075/min (std); $0.065 BYO-TTS; $0.163 advanced"
    },
    {
      "vendor": "dialpad",
      "vendorName": "Dialpad (AI Agents)",
      "eventSlug": "baseline-2026-06-dialpad",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.dialpad.com/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": true,
      "note": "Autonomous AI Agents priced via sales (no published rate)"
    },
    {
      "vendor": "drift",
      "vendorName": "Drift",
      "eventSlug": "baseline-2026-06-drift",
      "billingUnit": "conversation",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.eesel.ai/blog/drift-ai",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "n/a"
    },
    {
      "vendor": "elevenlabs",
      "vendorName": "ElevenLabs (Agents)",
      "eventSlug": "baseline-2026-06-elevenlabs",
      "billingUnit": "minute",
      "unitPrice": 0.08,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://quiq.com/blog/elevenlabs-pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "~$0.08/min overage (+LLM passthrough)"
    },
    {
      "vendor": "forethought",
      "vendorName": "Forethought",
      "eventSlug": "baseline-2026-06-forethought",
      "billingUnit": "conversation",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.vendr.com/marketplace/forethought-technologies",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Not published"
    },
    {
      "vendor": "freshdesk",
      "vendorName": "Freshdesk (Freddy)",
      "eventSlug": "baseline-2026-06-freshdesk",
      "billingUnit": "session",
      "unitPrice": 0.49,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.freshworks.com/freshdesk/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$49 per 100 AI sessions (~$0.49/session)"
    },
    {
      "vendor": "goodcall",
      "vendorName": "Goodcall",
      "eventSlug": "baseline-2026-06-goodcall",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.goodcall.com/ai-phone-agent-affiliate-program",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Flat per month, unlimited minutes (billed per unique caller)"
    },
    {
      "vendor": "gorgias",
      "vendorName": "Gorgias",
      "eventSlug": "baseline-2026-06-gorgias",
      "billingUnit": "resolution",
      "unitPrice": 1,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://docs.gorgias.com/en-US/automate-pricing-289528",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "$1.00 per automated resolved conversation ($0.90 annual)"
    },
    {
      "vendor": "help-scout",
      "vendorName": "Help Scout",
      "eventSlug": "baseline-2026-06-help-scout",
      "billingUnit": "resolution",
      "unitPrice": 0.75,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.helpscout.com/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.75 per AI Answers resolution"
    },
    {
      "vendor": "hubspot",
      "vendorName": "HubSpot (Breeze)",
      "eventSlug": "baseline-2026-06-hubspot",
      "billingUnit": "resolution",
      "unitPrice": 0.5,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://almcorp.com/blog/hubspot-breeze-ai-pricing-outcome-based/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "$0.50 per resolved conversation (Breeze; since Apr 2026)"
    },
    {
      "vendor": "intercom",
      "vendorName": "Intercom (Fin)",
      "eventSlug": "baseline-2026-06-intercom",
      "billingUnit": "resolution",
      "unitPrice": 0.99,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.intercom.com/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.99 per Fin resolution"
    },
    {
      "vendor": "kommunicate",
      "vendorName": "Kommunicate",
      "eventSlug": "baseline-2026-06-kommunicate",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.kommunicate.io/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Flat by conversation volume (no per-resolution)"
    },
    {
      "vendor": "kustomer",
      "vendorName": "Kustomer",
      "eventSlug": "baseline-2026-06-kustomer",
      "billingUnit": "conversation",
      "unitPrice": 0.6,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.eesel.ai/blog/kustomer-ai-pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "Bots from $0.60/conversation; Copilot $40/user"
    },
    {
      "vendor": "lindy",
      "vendorName": "Lindy (voice)",
      "eventSlug": "baseline-2026-06-lindy",
      "billingUnit": "minute",
      "unitPrice": 0.19,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.miniloop.ai/blog/lindy-ai-pricing-2026",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "$0.19/min voice + $10/month per phone number"
    },
    {
      "vendor": "livechat",
      "vendorName": "LiveChat",
      "eventSlug": "baseline-2026-06-livechat",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.livechat.com/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Live-chat core is per-seat; AI assist (One) is an add-on, not a per-resolution meter"
    },
    {
      "vendor": "manychat",
      "vendorName": "ManyChat",
      "eventSlug": "baseline-2026-06-manychat",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://help.manychat.com/hc/en-us/articles/20518248843164-Manychat-Partner-Program-FAQ",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": true,
      "note": "ManyChat AI add-on +$29/mo (not included in any plan)"
    },
    {
      "vendor": "phonely",
      "vendorName": "Phonely",
      "eventSlug": "baseline-2026-06-phonely",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.getnextphone.com/blog/ai-receptionist-pricing-guide",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Per-month with included minutes (per-minute not published)"
    },
    {
      "vendor": "playht",
      "vendorName": "PlayAI (Play.ht)",
      "eventSlug": "baseline-2026-06-playht",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.g2.com/products/play-ht/pricing",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Voice-agent per-minute not publicly published"
    },
    {
      "vendor": "polyai",
      "vendorName": "PolyAI",
      "eventSlug": "baseline-2026-06-polyai",
      "billingUnit": "minute",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.nurix.ai/blogs/polyai-pricing-features-guide",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Not published"
    },
    {
      "vendor": "retell-ai",
      "vendorName": "Retell AI",
      "eventSlug": "baseline-2026-06-retell-ai",
      "billingUnit": "minute",
      "unitPrice": 0.07,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.retellai.com/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.07/min platform; $0.07–$0.31/min all-in"
    },
    {
      "vendor": "ruby",
      "vendorName": "Ruby",
      "eventSlug": "baseline-2026-06-ruby",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Human receptionists, billed by the minute within plan"
    },
    {
      "vendor": "salesforce-agentforce",
      "vendorName": "Salesforce (Agentforce)",
      "eventSlug": "baseline-2026-06-salesforce-agentforce",
      "billingUnit": "conversation",
      "unitPrice": 2,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.eesel.ai/blog/salesforce-service-cloud-ai-add-on-pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "$2 per conversation (legacy) → Flex Credits (~$0.10/action)"
    },
    {
      "vendor": "sierra",
      "vendorName": "Sierra",
      "eventSlug": "baseline-2026-06-sierra",
      "billingUnit": "resolution",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.eesel.ai/blog/sierra-ai-pricing",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Outcome-based, rate undisclosed"
    },
    {
      "vendor": "sindarin",
      "vendorName": "Sindarin",
      "eventSlug": "baseline-2026-06-sindarin",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://aichief.com/ai-data-management/sindarin/",
      "sourceLabel": "Unverified baseline source",
      "confidence": "low",
      "verified": false,
      "needsQuote": true,
      "note": "Not published"
    },
    {
      "vendor": "smith-ai",
      "vendorName": "Smith.ai",
      "eventSlug": "baseline-2026-06-smith-ai",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://smith.ai/partners/referral-affiliate-program",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": true,
      "note": "Per-call (set call quota per plan)"
    },
    {
      "vendor": "synthflow",
      "vendorName": "Synthflow",
      "eventSlug": "baseline-2026-06-synthflow",
      "billingUnit": "minute",
      "unitPrice": 0.09,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://synthflow.ai/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.09/min voice engine; $0.15–$0.24/min all-in"
    },
    {
      "vendor": "thoughtly",
      "vendorName": "Thoughtly",
      "eventSlug": "baseline-2026-06-thoughtly",
      "billingUnit": "minute",
      "unitPrice": 0.09,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.dimmo.ai/products/thoughtly",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "~$0.09/min"
    },
    {
      "vendor": "tidio",
      "vendorName": "Tidio (Lyro)",
      "eventSlug": "baseline-2026-06-tidio",
      "billingUnit": "conversation",
      "unitPrice": 0.65,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.tidio.com/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "Lyro AI from $32.50/mo (50 AI conversations)"
    },
    {
      "vendor": "vapi",
      "vendorName": "Vapi",
      "eventSlug": "baseline-2026-06-vapi",
      "billingUnit": "minute",
      "unitPrice": 0.05,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://vapi.ai/pricing",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "high",
      "verified": true,
      "needsQuote": false,
      "note": "$0.05/min platform fee only (STT/LLM/TTS/telephony extra)"
    },
    {
      "vendor": "voiceflow",
      "vendorName": "Voiceflow",
      "eventSlug": "baseline-2026-06-voiceflow",
      "billingUnit": "month",
      "unitPrice": null,
      "currency": null,
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://quiq.com/blog/voiceflow-pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": true,
      "note": "Credit-based (voice calls burn more credits than chat)"
    },
    {
      "vendor": "zendesk",
      "vendorName": "Zendesk",
      "eventSlug": "baseline-2026-06-zendesk",
      "billingUnit": "resolution",
      "unitPrice": 1.5,
      "currency": "USD",
      "effectiveDate": "2026-Q2",
      "capturedAt": "2026-06-29",
      "sourceUrl": "https://www.zendesk.com/pricing/",
      "sourceLabel": "Vendor/source pricing baseline",
      "confidence": "medium",
      "verified": true,
      "needsQuote": false,
      "note": "$1.50–$2.00 per automated resolution (hidden behind sales)"
    }
  ]
}